IT Support Executive · EVER24 Sdn Bhd

Raynold Gerry Anak Alfred

IT Support Executive — Retail Systems & Infrastructure. I help run IT for a 100+ outlet retail business — POS, networks, and servers — and build the Laravel systems behind its daily operations. What began as a one-person role has since grown into a small team.

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Raynold Gerry Anak Alfred — UNIMAS graduate
Raynold Gerry
IT Support Executive · Retail Systems
Miri, Sarawak, Malaysia
IT Support Executive · EVER24 Sdn Bhd
B.Sc. Computer Science · UNIMAS
Laravel · MySQL · Retail systems
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Retail outlets supported
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POS systems managed
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Systems built & run
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IT team — grew from solo
What I do

Across the whole IT stack

Running IT for a multi-branch retail group with a small team, I cover everything from the cash register to the server room — and personally build the software in between.

Retail systems & POS

Deploy and support ARMS & IRS POS systems across 100+ outlets, with structured user-ID and stock-adjustment access control, plus SOP training for users.

Infrastructure & networking

LAN/WAN setup, ZeroTier VPN remote access, router configuration, server monitoring, CCTV/RTSP surveillance, and backup & recovery.

Systems development

Laravel & MySQL internal workflow systems — designing role-based approval flows, controlled status transitions, and structured reporting.

Selected work

Systems I've built & run

From a live B2B ordering platform used by the outlet network, to the financial approval workflow the office runs on.

Live in production

Warehouse Order Platform

A two-sided B2B ordering system where retail outlets order stock and the central warehouse fulfills and delivers it — full order lifecycle, bulk SKU import, role-based access.

Laravel 11MySQLRedisNginx + TLS
Finance workflow

Daily Closing Workflow System

A multi-role closing & expense-approval platform — Manager → Account → Finance → CEO — with controlled status transitions and a full audit trail on every figure.

LaravelMySQLApproval workflow
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AI-augmented workflow

I build faster with AI

AI is a core part of how I work. I use modern AI coding assistants and large language models to design, prototype, and ship internal tools far quicker than I could otherwise — turning ideas into working systems in days, not months, and resolving issues faster when they arise.

AI
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Built & troubleshooting with OpenAI · Claude · Kimi

AI-assisted development

Pair with AI coding assistants to architect, write, and refactor Laravel & SQL systems at speed — reviewing every line before it ships.

Rapid prototyping

Turn a manager's request into a working prototype the same day, then iterate with real feedback instead of long specs.

Automation & documentation

Use LLMs to automate data cleanup, generate SOPs, and document systems — freeing time for higher-value work.

AI-assisted troubleshooting

Work through POS, network, and system faults with AI to pinpoint root causes faster — cutting downtime across outlets.

Tools & technologies I work with
Laravel PHP MySQL JavaScript Python AI Coding Assistants LLMs Nginx Linux VPS Redis Git ZeroTier Laravel PHP MySQL JavaScript Python AI Coding Assistants LLMs Nginx Linux VPS Redis Git ZeroTier